Transaction 
The Bitvavo user agreement is the relevant rights and obligations stipulated by the user and the Bitvavo platform for various services, and is contractual.
By registering and using this website, the user means that he accepts and agrees to all the conditions and terms of the "User Agreement". Both Bitvavo and the user have carefully read all the terms in this "User Agreement" and the legal statements and operations issued by Bitvavo The content of the rules, this agreement and the aforementioned terms of service, legal statements and operating rules have been known, understood and accepted, and agreed to use them as the basis for determining the rights and obligations of both parties.
The Bitvavo "legal statement" is an essential part of this agreement. When the user accepts this agreement, it shall be deemed to have accepted the entire content of the Bitvavo "legal statement". The content of this agreement includes the body of this agreement and the published or Various rules, statements, and instructions that may be released in the future. All rules, statements, and instructions are an integral part of the agreement and have the same legal effect as the body of the agreement.
1. User service
1.1 Bitvavo provides online trading platform services for users to conduct encrypted digital currency transactions through the platform. Bitvavo does not participate in the buying and selling of any digital currency itself as a buyer or seller.
1.2 Users have the right to browse real-time digital currency market quotations and transaction information on Bitvavo, and have the right to submit digital currency transaction instructions and complete digital currency transactions through the Bitvavo platform.
1.3 Users have the right to view their information under the platform member account in Bitvavo, and have the right to use the functions provided by Bitvavo to operate.
1.4 Users have the right to participate in website activities organized by the platform in accordance with the activity rules published by Bitvavo.
1.5 Users should abide by laws, regulations, regulatory documents and policy requirements, ensure the legitimacy of all funds and digital currency sources in the account, and must not engage in illegal or other damage to the platform or the third party in Bitvavo or use Bitvavo services. The activities of tripartite rights, such as sending or receiving any information that violates laws, regulations, public order and good customs, or infringes on the rights and interests of others, sending or receiving pyramid schemes or other harmful information or speech, using or forging Bitvavo electronics without the authorization of Bitvavo Email header information, etc.
1.6 Users should abide by laws and regulations, and should properly use and keep their Bitvavo platform account and password, fund transaction password, mobile phone number bound to the registration time, and the security of the mobile phone verification code received by the mobile phone. The user is fully responsible for any operations and consequences performed using his platform account and password, capital password, and mobile phone verification code. When the user discovers that the Bitvavo platform account, password or fund password, verification code is used by a third party without its authorization, or there are other account security issues, the Bitvavo platform will be notified immediately and effectively, and the platform will be required to suspend the service Bitvavo of the platform account. The Bitvavo platform has the right to take action on the user’s request within a reasonable time, but it does not assume any responsibility for the losses that the user has suffered before the Bitvavo platform takes action. The user shall not give, borrow, rent, transfer or otherwise dispose of the Bitvavo platform account to others without the consent of the Bitvavo platform.
1.7 The user shall abide by the user agreement and other terms of service and operating rules published and updated by the Bitvavo platform from time to time.
Second, the rights and obligations of users
2.1 The user has the right to accept the digital currency trading platform services provided by Bitvavo in accordance with this agreement.
2.2 The user has the right to terminate the use of Bitvavo platform services at any time.
2.3 Users have the right to withdraw the balance of funds in Bitvavo at any time, but they need to pay the corresponding withdrawal fees to the Bitvavo platform.
2.4 The user is responsible for the authenticity, validity and security of the personal information provided during registration.
2.5 When users conduct digital currency transactions on the Bitvavo platform, they must not maliciously interfere with the normal conduct of digital currency transactions and disrupt the order of transactions.
2.6 Users must not interfere with the normal operation of the Bitvavo platform or interfere with other users' use of the Bitvavo platform services by any technical means or other means.
2.7 If users have litigation with other users due to online transactions, they must not request the Bitvavo platform to provide relevant data through judicial or administrative channels.
2.8 Users shall not maliciously slander the reputation of the Bitvavo platform by fabricating facts or other means.
Third, the rights and obligations of the Bitvavo platform
3.1 If the user does not have the registration qualifications stipulated in this agreement, the Bitvavo platform has the right to refuse the user to register, and the registered user has the right to cancel his Bitvavo platform member account. The Bitvavo platform suffers losses due to this. The right to claim compensation from the aforementioned users or their legal representatives. At the same time, the Bitvavo platform reserves the right to decide whether to accept user registration under any other circumstances.
When the Bitvavo platform finds that the account user is not the initial registrant of the account, it has the right to suspend the use of the account.
3.2 When the Bitvavo platform reasonably suspects that the information provided by the user is incorrect, false, invalid or incomplete through technical testing, manual sampling and other testing methods, it has the right to notify the user to correct, update the information or suspend, and terminate the provision of the Bitvavo platform. service.
3.3 The Bitvavo platform has the right to correct any information displayed on the Bitvavo platform when there are obvious errors.
The platform reserves the right to modify, suspend or terminate the Bitvavo platform services at any time. The Bitvavo platform exercises the right to modify or suspend the services without prior notice to the user. If the Bitvavo platform terminates one or more services of the Bitvavo platform, The termination will take effect on the day when the Bitvavo platform publishes the termination announcement on the website.
3.4 The Bitvavo platform shall adopt necessary technical means and management measures to ensure the normal operation of the Bitvavo platform, and provide necessary and reliable trading environment and transaction services to maintain the order of digital currency transactions.
3.5 If the user has not used the Bitvavo platform member account and password to log in to the Bitvavo platform for three consecutive years, the Bitvavo platform has the right to cancel the user's Bitvavo platform account. After the account is cancelled, the Bitvavo platform has the right to open the corresponding member name to other users for registration.
3.7 The Bitvavo platform guarantees the safety of users' RMB funds and digital currency custody by strengthening technical investment and improving security precautions. It is obliged to notify users in advance when there are foreseeable security risks in user funds.
3.8 The Bitvavo platform has the right to delete all kinds of content and information on the Bitvavo platform website that do not comply with national laws and regulations, regulatory documents or reports stipulated by the Bitvavo platform website. The Bitvavo platform does not need to notify in advance to exercise this right user.
Four, special statement
To the extent permitted by law, under any circumstances, the Bitvavo platform is protected against maintenance of information network equipment, information network connection failures, computer, communications or other system failures, power failures, strikes, labor disputes, riots, and uprisings. , Riots, insufficient productivity or production data, fires, floods, storms, explosions, wars, government actions, orders from judicial administrative organs, other force majeure or third-party inactions caused by inability to service or delayed services, and users suffered as a result The loss is not liable.
Five, customer service
The Bitvavo platform has established a professional customer service team and established a complete customer service system to ensure the smooth flow of user questions and complaint channels in terms of technology, personnel and systems, and provide users with timely troubleshooting and complaint feedback.
Six, intellectual property
6.1 All intellectual achievements contained in the Bitvavo platform include but are not limited to website logos, databases, website design, text and graphics, software, photos, videos, music, sounds and the foregoing combinations, software compilation, related source codes and software applications The intellectual property rights of programs and scripts are owned by the Bitvavo platform. Users shall not copy, change, copy, send or use any of the aforementioned materials or content for commercial purposes.
6.2 All rights (including but not limited to goodwill and trademarks, logos) contained in the name of the Bitvavo platform belong to the Bitvavo platform.
6.3 The user's acceptance of this agreement shall be deemed as the user's initiative to have the copyright of any form of information published on the Bitvavo platform, including but not limited to: reproduction rights, distribution rights, rental rights, exhibition rights, performance rights, projection rights, broadcasting rights Rights, information network communication rights, filming rights, adaptation rights, translation rights, compilation rights and other transferable rights attributable to the copyright owner are exclusively transferred to the Bitvavo platform for free, and the Bitvavo platform has the right to infringe on any subject Individually file a lawsuit and obtain full compensation. This agreement is a written agreement stipulated in Article 25 of the "United Nations Copyright Law", and its validity is applicable to the content of any copyright law-protected works published by users on the Bitvavo platform, regardless of the formation of the content Before signing this agreement or after signing this agreement.
6.4 Users shall not illegally use the Bitvavo platform or the intellectual property rights of others when using the Bitvavo platform services.
Seven, privacy policy
7.1 When a user registers an Bitvavo platform account or payment account, the user provides personal registration information according to the requirements of the Bitvavo platform, including but not limited to identity card information.
7.2 When the user uses the Bitvavo platform service or visits the Bitvavo platform webpage, the Bitvavo platform automatically receives and records the server value on the user’s browser, including but not limited to data such as IP address and user requirements for access Web records of.
7.3 Relevant data collected by the Bitvavo platform of users' transactions on the Bitvavo platform, including but not limited to records of bids and purchases.
7.4 The personal information of other users obtained by the Bitvavo platform through legal means.
7.5 The Bitvavo platform will not sell or lend the user's personal information to anyone unless the user's permission is obtained in advance. The Bitvavo platform does not allow any third party to collect, edit, sell or disseminate the user's personal information by any means.
7.6 The Bitvavo platform keeps the obtained customer identity data and transaction information confidential, and must not provide customer identity data and transaction information to any unit or individual, unless otherwise provided by laws and regulations.
Eight, anti-money laundering
8.1 The Bitvavo platform complies with and implements the provisions of the "International Anti-Money Laundering Laws" to identify users, maintain a system for customer identity data and transaction history records, as well as a system for large and suspicious transaction reports.
8.2 When users register and modify their real-name information, they should provide and upload necessary evidence such as a copy of their ID card. The Bitvavo platform will identify and compare the ID card information provided by the user. The Bitvavo platform has reasonable grounds to suspect that when a user registers with a false identity, it has the right to refuse to register or cancel the registered account.
8.3 The Bitvavo platform refers to the provisions of the “Measures for the Administration of Large-Value Transactions and Suspicious Transaction Reports of Financial Institutions” to keep historical records of large-value transactions and transactions suspected of money laundering. When regulatory agencies require records of large-value transactions and suspicious transactions, Provide to regulatory agencies.
8.4 The Bitvavo platform saves user identity information, large-value transactions, and historical records of suspicious transactions, assists in accordance with the law, cooperates with judicial and administrative law enforcement agencies in combating money laundering activities, and assists judicial agencies, customs, taxation and other departments to inquire in accordance with laws and regulations , Freezing and deducting customer deposits.
8.5 According to the national anti-money laundering policy and the protection of customer assets, the name of the remitter must be the same as the real-name certified name.
Nine. Liability for breach of contract
9.1 The violation of the Bitvavo platform or the user of this agreement constitutes a breach of contract, and the breaching party shall be liable for breach of contract to the observant party.
9.2 If the Bitvavo platform causes losses to the Bitvavo platform due to untrue, incomplete or inaccurate information provided by the user, the Bitvavo platform has the right to request the user to compensate the Bitvavo platform for losses.
9.3 If a user engages in illegal activities on the Bitvavo platform or using the Bitvavo platform services due to violation of laws and regulations or the provisions of this agreement, the Bitvavo platform has the right to immediately terminate the continued provision of Bitvavo platform services to them, and cancel them Account and demand compensation for the losses caused to the Bitvavo platform.
9.4 If User interferes with the operation of Bitvavo Platform by technical means or interferes with the use of Bitvavo Platform by other Users, Bitvavo shall have the right to immediately cancel the account of the User on Bitvavo Platform and claim compensation for the losses caused to Bitvavo.
9.5 If users maliciously slander the reputation of the Bitvavo platform by fabricating facts, etc., the Bitvavo platform has the right to request the user to publicly apologize to the Bitvavo platform, compensate for the losses caused to the Bitvavo platform, and have the right to terminate it Provide Bitvavo platform services.
Ten. Entry into force and interpretation of the agreement
This agreement takes effect when the user clicks on the Bitvavo platform registration page to agree to register and complete the registration process, and obtains the Bitvavo platform account and password, and is binding on the Bitvavo platform and users.
Eleven. Modification and termination of the agreement
11.1 Changes to the agreement: the Bitvavo platform has the right to change the content of this agreement or other terms of service and operating rules published by the Bitvavo platform at any time. When the change is made, the Bitvavo platform will publish an announcement in a prominent place on the Bitvavo platform. , The change takes effect when the announcement is released. If the user continues to use the services provided by the Bitvavo platform, it is deemed that the user agrees to the content changes. If the user does not agree with the content after the change, the user has the right to cancel the Bitvavo platform account and stop Use Bitvavo platform services.
11.2 Termination of the agreement
11.2.1 The Bitvavo platform has the right to cancel the user's Bitvavo platform account in accordance with this agreement, and this agreement terminates on the date of account cancellation.
11.2.2 The Bitvavo platform has the right to terminate all Bitvavo platform services in accordance with this agreement, and this agreement terminates on the day when all Bitvavo platform services are terminated.
11.2.3 After the termination of this agreement, the user has no right to require the Bitvavo platform to continue to provide it with any services or perform any other obligations, including but not limited to requiring the Bitvavo platform to retain or disclose its original Bitvavo platform to the user Any information in the account, forward any information that has not been read or sent to the user or a third party.
11.2.4 The termination of this agreement does not affect the observant party to the breaching party to pursue liability for breach of contract.
("The Company") understands the importance of including customers' personal information, and will comply with the provisions of the "Personal Information Protection Act" ("Act"), and endeavor to handle in an appropriate manner in accordance with the provisions of this privacy policy ("Privacy Policy") And protect personal information.
1. Definition
In the privacy policy, personal information refers to the “personal information” defined in the first paragraph of Article 2 of the Act, that is, information related to living individuals. This information can use the name, date of birth or other information contained in the information (including easy association To other information, so as to identify a specific individual) in the description to identify a specific individual.
2. Purpose of use
The company uses customers’ personal information for the following purposes:
Provide and improve the company's products or services;
Notify the company's products, services or activities;
Carry out marketing, survey or analysis to expand the scope of the company's products or services or improve their quality;
Provide maintenance or support for the company's services;
Notify the company of revisions to the terms of use, policies, etc. ("Terms") related to the services provided.
Deal with violations of the terms of the company's services;
Verify the account held by the user;
Verify the transfer to the user's account; or communicate in emergency situations.
Any other purpose related to the above purpose.
3. Change the purpose of use
The company can change the purpose of use of personal information so that the changed purpose of use can be reasonably regarded as related to the original purpose of use. After the purpose of use is changed, the company shall notify the user or publicly announce the changed purpose of use.
4. Restrict use
Without the consent of the relevant customer, the company shall not use personal information beyond the scope necessary for the realization of the purpose of use, unless permitted by the Act or other laws or regulations; however, this provision does not apply to the following situations:
Use personal information in accordance with laws and regulations;
The use of personal information is necessary to protect personal life, body or property, and it is difficult to obtain the consent of relevant customers;
The use of personal information is necessary to improve public health or promote the physical and mental health of children, and it is difficult to obtain the consent of relevant customers;
Or the use of personal information is necessary for the national government, local government, or individuals or entities entrusted to perform affairs prescribed by laws and regulations, and obtaining the consent of relevant customers may hinder the execution of related affairs.
5. Appropriate collection
The company may use appropriate means to collect personal information, but will not use deception or other improper means to collect personal information.
6. Security Control
The company fully and appropriately supervises its employees to ensure safe control of personal information to deal with the risk of loss, destruction, tampering or leakage.
7. If the customer requests the company to correct, add or delete personal information on the grounds that the personal information is contrary to the facts in accordance with the provisions of the Act, the company should first confirm that the request was made by the person in charge, and then immediately make use of the purpose of use Carry out necessary investigations within the necessary scope, and then correct according to the investigation results, add or delete personal information, and notify the customer of the relevant situation (the company decides not to perform the correction, and the company shall notify the customer of the relevant situation when adding or deleting); but According to the provisions of the Act or other laws and regulations, the company is not obliged to perform corrections. When adding or deleting, the provisions do not apply.
8. Forbidden
If the customer requests the company to stop using or delete personal information on the grounds that the company’s processing of personal information exceeds the previously announced purpose of use or obtains personal information by deception or other improper means in accordance with the provisions of the Act, and the investigation proves that If the request is reasonable, the company should first confirm that the request was made by the person in charge, and then immediately stop using or delete personal information and notify the customer of the relevant situation; however, the company is not obliged to stop according to the Act or other laws and regulations. This rule does not apply when using or deleting personal information.
9. Use information recording procedures and other technologies
The services provided by the company may use information recording procedures or similar technologies. These technologies help the company understand the use of the company's services, etc. and continue to improve services. When the user wants to disable the information recording program, the user can change the settings of the web browser to disable the information recording program. Please note that after the information logging program is disabled, users will no longer be able to use some parts of the service.